Private Telecommunications Company
About the Client:
IS&T is a Software Development, Managed Services, Hosting and IaaS and IT Staffing company. It has 100s of clients in Managed Services on both Linux and Windows platform.
Need of the Client:
- Identify and establish a long-term partnership for managing its customers hosting and IaaS infrastructure.
- Have a 24/7 Managed Services Team availability for managing and maintaining the client’s infrastructure application uptime.
- Have a team expert in various cloud consulting across platforms like AWS, Azure and GCP.
Challenges:
- Finding a quality Managed Services company who follows ITIL standards.
- A Partner for 24/7 management of its customer's server environments and have L1- L3 capability.
- Flexible SLA and is ready for white labelled services.
- Affordability and Flexibility
- Customer Data Security
- Communication
- A team of Azure consultants to support its customers Azure infrastructure.
- A team have experience in Disaster Recovery planning, Out of the box troubleshooting skills and ready to take any challenges mentality.
- A team who are bunch of fast learners and have done a lot of infrastructure migrations
Our Solution:
The client is a well-known Managed Services and IaaS provider who is trusted by 100s of organizations to manage and maintain their infrastructure, servers and services. They were in search of a long-term partner who has a vast expertise and experience in 24/7 Managed Services, who have experts team in Level1 – Level3, Virtualization experts in VMWare and Hyper-V and inside out knowledge in Linux and Windows Server Management.
Urolime 24/7 Managed Services engineers were able to adapt to each individual client’s environment, services and server technology very quickly and provided 10 Minutes SLA to all of its customer environment. We supported the customer in new infrastructure build, migration, troubleshooting, disaster recovery planning and implementation, security hardening, optimization etc.
Urolime 24/7 Managed Services team integrated and configured all monitoring and alerting and implemented Ticket system, Chat, Wiki systems. Urolime support team prepared all necessary Wiki and Runbooks documents and worked parallel to the clients engineering team.
Urolime CloudOps team supported its client to manage and maintain the Azure infrastructure and ad-hoc requests for various cloud infrastructure projects.
IS&T Benefits:
- A Trustable 24/7 Managed Services Team who takes care of its customer environment
- An experience team availability with Virtualization and Cloud Technologies
- Helped customers to adopt latest technologies
- Secure infrastructure with bulletproof server hardening and optimization
- Disaster Recovery planning that helped their customers to recover its entire infrastructure in case of emergency
- A team who schedule security and software updates regularly to keep the infrastructure up to date
- A team always available for new customer onboarding
Technologies We Leveraged:
- Operating Systems: CentOS, Ubuntu, Windows
- Amazon Web Services: Azure & AWS
- RDBMS: MySQL, MariaDB & MSSQL
- Monitoring & Alerting: Zabbix, Uptime Robot & Pagerduty
- Version Control: Github, Gitlab and SVN
- Web Servers: Tomcat, Nginx, Apache
- Caching: Memcache & Redis
- VPN: Hardware (PPTP & IPSec)
- Security: OpenVAS & OSSEC
- Virtualization: VMWare & Hyper-V
- Others: Jira, Confluence & R1Soft
